BO Live Office - Excel files no longer opening

[Former Member]

Hi all,

I've been running into a problem and only encountered it when installing BO Live Office. On my old computer, I used to be able to click on an Excel file that was on my desktop, for example, and then Excel would automatically open up and open the file. Then when I downloaded Live Office, I was no longer able to do this. Now everytime I click on an Excel file (no matter where it is located), I keep getting an error. Excel opens, but it tells me "There was a problem sending the command to the program."

At first I thought it was just my computer messing up and or something else was going wrong, but now I'm not so sure. I just recently got a new computer and I tried out opening an Excel file (from my desktop, for example) and it worked. Then I went and installed Live Office with the latest FixPack, etc. Once I installed it, it would no longer let me open an Excel File by clicking on the file. I keep getting the same error - "There was a problem sending the command to the program."

On my old computer, I had Office 2003 w/Windows XP and now I have Office 2007 w/Windows 7. It doesn't seem to matter if I have the latest software or upgrades/fixpacks. This error still occurs. I've tried turning off/disabling the Live Office Plug-in, but this has not worked either. Has anyone run into this problem before? I'm not sure how to go about fixing it. Any help would be appreciated.

Thank you,

Charlette

[Former Member · Accepted solution]

I have this exact same problem along with 2 other colegues in my area.

Did you find any soluton?

[Former Member · Accepted solution]

No, I haven't found a solution and no one has answered my question. If you hear of anything, please let me know.

Thanks!

Charlette

[Former Member · Accepted solution]

Hi,

I had a similar sitiuation, no error message though.

I just could'n open an excel-file by doublecklicking it.

I had to use the Excel-Menu "File->Open".

Do you have Xcelsius installed as well ?

If so, then please have a look at the Excel-Properties in Xcelsius and deactivate "Live-Office Compatibility".

I did that, and my Excel is fine now.

Regards, Alican

[Former Member · Accepted solution]

Hello Alican,

No, it still didn't work. I've tried this before and disabled the live office compatibility in Xcelsius, but it didn't work. I keep getting the same error.

Thanks,

Charlette

[Former Member · Accepted solution]

This didn't work for me either. I don't get an error message but nothing opens. Excel is launched but the document it not opened. It is a very frustrating problem.

[Former Member · Accepted solution]

I encountered the issue and was able to get Excel 2007 to invoke content on opening by going to <Excel Options>, <Advanced>, 'General', and de-select 'Ignore other applicatins that use Dynamic Data Exchange (DDE)'

[Former Member · Accepted solution]

That did it. Thanks!

[tracyn · Accepted solution]

You can also change the way that Excel opens the file:

Go to Windows Explorer, click on menu item Tools>Folder Options. Click on the File Types tab, then scroll to an Office document type. Click on the .xls document type, then click the u2018Advancedu2019 button. In the Actions section, click on u2018Openu2019, then click the u2018Editu2026u2019 button. In the field labeled u2018Application used to perform action:u2019 scroll to the end and make sure there is a u201C%1u201D at the end. Note the double quotes, also make sure u2018Use DDEu2019 is checked.

[Former Member · Accepted solution]

That worked!! I'm not sure how that got changed when installing BO Live Office, but it works now. Thank you VERY MUCH!!

[Former Member · Accepted solution]

Dear moderator, pleas award Tracy 1 million points for this response. It is awesome. Also, I did notice that I had to put a space in front of the "%1" in order for it to work properly.

I'm going to add some more words below here to make this easier to find, since it took me forever.

Xcelsius, double clicking on Excel, can't open Excel, outlook, live office compatibility

[prapoorna_kolan · Accepted solution]

Hi,

I also had the same issue (from couple of months) after we upgraded and it was very very frustating until I saw this post.

Thanks a lot Tracy.

I added "%1" at the end in the field labeled u2018Application used to perform action:u2019

"......\Microsoft Office\Office12\EXCEL.EXE" "%1" /e

The excel files are now opening. But there is also a message along with it. It says as below.

>>>

Windows cannot find '<excel file name goes here>'. Make sure you typed the name correctly, and then try again. To searcg for a file, click the Start button, and then click Search.

>>>

It's odd that the file is opening fine even though the above message shows up. This happens to every .XLS and .XLSX file. Atleast the file is opening now, which is great!

I am not sure how to fix the warning message.

Any help is appreciated.

Thanks again.

Edited by: Prapoorna Kolan on Aug 24, 2011 5:20 PM

Edited by: Prapoorna Kolan on Aug 24, 2011 5:21 PM

[Former Member · Accepted solution]

Great solutions, also solved my problem !

Thanks,

Ray

[former_member202170]

Thanks for the information today I encountered same Problem

Thanks

Krishna