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Mar 01, 2010 at 10:43 PM

Customer Receivables Aging Problem



We are using SBO2007A PL46.

When we run the customer receivables aging report, there is a difference in the total balance due when running with 'Include zero balances' ticked compared to running it with that unticked.

I have narrowed down the difference to one customer.

They appear as an outstanding balance of $532.62 when include zero balances is ticked, but don't appear at all when it is unticked. I am running as at 28/02/2010.

The $532.62 was paid on 1/03/2010. So currently the balance is zero, but at 28/02/2010 it was $532.62. So this customer should be showing on the report whether the zero balances box is ticked or not, because at that date, the invoice was unpaid.

Other customers behave normally, ie they appear on both if their invoices were paid the next month.

Any ideas why this would be happening?