Custom Fields in Interactions

[SCHNEIDERT]

Hi,

I've created a custom interaction type (e.g. Z_SERVICE_TICKET).

I also created a custom field for the context of "Marketing: Interaction". The field is visible in the structure of API_MKT_INTERACTION_SRV and I was able to import data. Also I'm able to use the field in segmentation.

The problem is that I need the data of the new custom field displayed in the interaction (interaction history on contact profile, s. screenshot)

Does anyone know if or how this is possible? I was not able to do it via the Adapt UI function.

BR

Tobias

[former_member222458 · Accepted solution]

Hi schneidert ,

it is not possible as far as I am aware.

Please create an SAP Influence ticket here: https://influence.sap.com/sap/ino/#/campaign/38

Best regards, Anton

[former_member226]

Hi Tobias,

You can very well display the data in UI using BADI "Revise Interaction Data for Display on the UI" for "Marketing: Interaction" from "Extensiblity" UI.

Before Implementation:

After Implementing BADI

There is only 1 miltation that right now you can add upto 3 lines to display for Interactions not more than that.

Thanks

Saurabh

[SCHNEIDERT]

Hi Saurabh,

thanks for the information, I will check that 🙂

Though I think it would be nice to use the Adapt UI function to enhance the interactions.

BR Tobias

[SCHNEIDERT]

Done!

Would be great if you could leave your vote here:

https://influence.sap.com/sap/ino/#/idea/223505

Best regards

Tobias