HI
I'm learning CRM 7.0 and I wanted to implement a basic scenario as a beginner in CRM and would like to know what is hot in the SAP CRM market.
Can any one guide me in,
1) A basic scenario which contains any one module says marketing, sales or service and what are the required channels to be used.
2) what are the things to be taken care for implementing this basic scenario like middleware (if having SAP R/3 as backend)
Please share it.
Thanking you in advance
Pravin