Keycode is not recognized as valid. I puchased Visual Advantage 2008 Upgrade that seems to simply be Crystal Reports 2008 and Xcelsius Engage 2008. Downloaded both files from SAP Online store. Crystal Reports had no issues with the key code and is registered. However, Xcelsius will not accept the same key code. Sales indicates it should be the same code for both.
Phone support from Online store verified that the key code will not work and sent me to email@example.com. They had me make sure that the Registry rights for the Business Object 12 folder are set to Full Control and Read for Administrator. I uninstalled and reinstalled yet again with same result and customer care is sending me to you for help.
In effort to fix I also have installed several other versions other then the one provided via the online store. Such versions such as Xcelsius Present 2008, Xcelsius Engage 30 day trial, Xcelsius 2008 sp1 and sp3.
Could this not be related to being an upgrade puchase? I had Xcelsius Present working normally until i attempted to upgrade to Engage. I also have a license for version 4.5 but have never had it installed on this pc. Sales told me that the upgrade would work.
Help is much appreciated.