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after I login, it open another account for me.

Nov 28, 2016 at 01:38 AM

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Former Member

Dear SCN

This is my account, but I login with the same email, it show another account for me. Please solve.

Regards

Edmund

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7 Answers

Folkert Eilts
Nov 30, 2016 at 10:13 AM
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Hi Edmund,

there are two different accounts attached to your email address. Thus, when providing your email address as login credential it will always pick the account you have been used last. A better way would be to use the actual UserID to login with. In case you do not remember any longer the two User IDs attached to your email address simply call accounts.sap.com and login with your email address. That will bring you to your SAP Cloud Identity profile which should also shown you the two accounts at the top of the profile.

Regards,

Folkert

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Former Member

Dear Folkert

I can see Pxxxxxxx user ID, then use it to login?

Regards

Edmund

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Folkert Eilts
Dec 02, 2016 at 09:03 AM
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Hi Edmund,

correct you can also use your P User ID.

Best,
Folkert

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Former Member Dec 05, 2016 at 01:57 AM
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Dear Folkert

I use P to login, it don't know or forget the password, I click the reset password link.

It require me to input email.

After I receive the email from SAP, I change it. But it seems change the latest login password.

It is not work.

Regards

Edmund

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Folkert Eilts
Dec 05, 2016 at 10:28 AM
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Hi Edmund,

you should enter the P User ID for the forgot my password process, thus you can make sure that you will change the password for that account.

Best,
Folkert

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Former Member

Dear Folkert

I have tried, but it still show the latest login.

Let me capture the screen.

Regards

Edmund

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Former Member Dec 07, 2016 at 03:40 AM
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Dear SAP SCN admin

Can you help me to solve it?

Regards

Edmund

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Former Member Dec 08, 2016 at 02:02 AM
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Dear SAP SCN admin

Can you help me to solve it? Is it no solution?

Regards

Edmund

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Folkert Eilts
Dec 08, 2016 at 09:24 AM
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Hey Edmund,

please send a mail to sso@sap.com, these support folks should be able to help you.


Regards,
Folkert

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