Business Process Management - End-to-End Analysis and Performance KPI's

[Former Member]

Hello,

I am from WB and were looking to expand our footprint with Business Process Monitoring.

For critical business processes (order to cash, release to accounting, procure to pay; create shopping cart, etc.) how can be map and determine for the business units the expected run times as well as capturing / reporting historical trend analysis; looking at from a company business process level and not an SAP transaction level.

We were disappointed that we were unable to find this detailed functionality in SolMan (dashboards, metrics, customizable reports, etc.) that could tell us how long a WB business process takes to execute form start to finish.

Does anyone have any info as to if NetWeaver BPM can capture and trend the complete A-Z run times of a Business Process?

Iu2019m I missing something here?! I would think something this basic would automatically be a part of SolMan BPM Monitoringu2026

Appreciate all and any feedback.

Thanks!

Bruce L.

Warner Bros. Pictures, Burbank Calif.

[Former Member · Accepted solution]

Hi Bruce.

Capabilities of reporting is the main difference between BPM 7.1.1 and 7.2. So there are no featrures for making reports in 7.1.1

[Former Member]

A lot of helpful info on BPMon and NW BPM - Thanks to all for your responses

[Former Member]

Hi Bruce,

I think your question is answered, could you please close the thread?

Regards,

[volker_vongloeden]

Hello Bruce,

Business Process Monitoring in SAP Solution Manager has a different intent than just reporting on cycle times, which can be achieved via SAP BPM in Netweaver or SAP Event Management, also compare FAQs about BPMon http://wiki.sdn.sap.com/wiki/display/SM/FAQBusinessProcess+Monitoring .

I know how popular the notion (especially with managers) is to measure cycle times, and several customers asked us about cycle times in BPMon for SAP Solution Manager. But the real question that nearly nobody answers is "what do you do with the information about cycle times", besides the fact that calculating cycle times is very performance intensive? If you know that your sales process in the US takes usually 3 days and in Canada it takes 3,5 days what is your conclusion or the action you take? The only action that customers come up with is a time-consuming and cumbersome further deep-dive analysis to find out what makes the Canada process half a day longer.

Now with Business Process Monitoring in SAP Solution Manager it is true that we do not provide cycle times but we follow a completely different concept that most customers and analysts did not think about in the first place. We provide out-of-the-box key figures for important watch points within your most important processes and highlight ALL business documents not full-filling certain criteria and representing exceptions. As an example you could get the information about ALL Sales Orders overdue for delivery, e.g. not delivered within the 3 day time frame, or ALL deliveries with GI posted but no invoice. Showing all exceptions in its entirety allows an immediate root cause analysis and allows the identification of systematic errors (e.g. customizing errors, process design gaps, business users bypassing the system, deviations from process templates). These systematic errors are hardly identified by tracking single documents and providing cycle times.

I can reassure that hardly any customer who asked us about cycle times in the first place, came back with this request after he implemented and utilized BPMon.

Reporting capabilities about these document backlogs are actually provided since 2008 [SAP Solution Manager - BPMon Trend Analysis Reporting |http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/11931] [original link is broken] [original link is broken] [original link is broken]; and will be significantly enhanced end of April 2010 as briefly mentioned at the end of [New key figure catalog for Business Process Monitoring available | http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17825] [original link is broken] [original link is broken] [original link is broken];. This last blog actually also highlights new monitoring capabilities for SAP SRM something that your colleague Deepesh Koppunuru inquired lately.

So I guess BPMon in SAP Solution Manager will perfectly serve your needs if only you can forget about cycle times for a moment and check-out what BPMon offers out of the box and how the different approach works. You should also be aware that there is hardly any monitoring tool that can be as easily and fast be implemented as BPMon. [Business Process Monitoring - Template configuration available for download | http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15187] [original link is broken] [original link is broken] [original link is broken]; describes how you can come to a comprehensive, customer specific prototype within half a day.

Best Regards

Volker

P.S. Sorry for the format, but somehow the tool is not translating the Markup commands properly.

Edited by: Volker von Gloeden on Mar 2, 2010 12:45 PM

[Former Member]

Thanks for the feedback...

Do you know if release 7.1 EHP1 has the same reporting capabilities and show end-to-end run times as Rel 7.2? Also, can the BPM's configured in SolMan be utilized or does NH BPM require the entire BP to be configured again...

Regards,

~BL

[Former Member]

Hi Bruce,

You can find many of the Process Analytics capabilities in NW BPM 7.2 release in this How-to Webinar

Here you can see the Process Analytics related documentation

http://help.sap.com/saphelp_nwce72/helpdata/en/60/794d3f1e5a4443b5f714b28f6f5fa1/frameset.htm

Here you can find what data is exposed within the BPM specific BI content http://help.sap.com/saphelp_nw70/helpdata/en/ec/d897e16ccd4efd951a5fe708734bd3/frameset.htm

Best regards,

Radost

[Former Member]

Starting from NW CE 7.2, there is integration with BW (BI), and many process metrics are populated and available for using in reports and dashboards via reports, xcelsius etc

Ramp-up is ongoing, btw