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Feb 24, 2010 at 04:49 PM

Restrict usage of different fields in Servicedesk / workcenter IM messages

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Hi,

I have a customer who is using the workcenter Incident Management on top of SAP Servicedesk. Messages can be created in the SAP Gui or directly in the workcenter. They want various groups of users to have different access in the IM.

E.g. for the field Category one group should be able to change the value in that field in messages, but another group of users should only be able only to display. And that field should have a default value. The same applies with the Status field; one group should be able to change value in that field in messages, but another should only be able only to display.

Does anybody know if it is possible to play around with authorizations for these fields (Category and Status) in these ways?

Regards,

Kjell