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Feb 24, 2010 at 09:13 AM

Escalation based on the priority .

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Hi experts ,

I have to as escalation deadline management based on the priority .

for example

for priority 1 the deadline is 1 days , for 2 its 2 days ......

how can it be done , is it even possible ?

I am trying to do this in CRM system . there is any alternative in that system

Cheers and thanks in advance ,

Naval Bhatt .