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0CSM_CASE_LINKS PSA has 0 records but We have 13 records in CRM

Nov 27, 2016 at 02:09 PM

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Former Member

Hi All,

I have a requirement for datasource (0CSM_CASE_LINKS) in which when I extract data by Info Package it shows 0 records but we have 13 records in CRM system. Can any one help me out please... !

1. I have checked my records in CRM (RSA3), found 13 records

2016-11-27-18-07-19-extractor-checker-s-api.png

2. Infopackage shows 0 recods...!

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2 Answers

Grace Xin
Feb 09, 2017 at 09:02 AM
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Dear Satish,

The second screenshot is also for RSA3.

Have you checked the job log? Is there any error?

Have you checked note 1244519? Does it help?

Best Regards,

Grace

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Former Member Oct 19, 2017 at 03:07 PM
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Satish chandra, do you resolve this issue? i am facing similar problem.

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