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Former Member

Solution Manager Service desk

Hello Gurus,

One of my colleague is configuring service desk in solman, can anyone send some docs related to service desk config.

Regards,

Sankar

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4 Answers

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    Former Member
    Feb 24, 2010 at 08:34 AM

    Sankar,

    Follow bolg /people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i and you would hve configured standard service desk in solman.

    Regards,

    Shyam.

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    Former Member
    Feb 24, 2010 at 08:08 AM

    Hi Sankar,

    Chk the below links.

    /people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

    /people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

    /people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

    https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E

    /people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

    Weblogs related to SolMan

    https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager

    Regards,

    Shyam.

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    Former Member
    Feb 24, 2010 at 08:30 AM

    Hi,

    I am new to solman, please confirm going thru these thread my colleague will be able to configure service desk.

    so that i can inform him to follow the document.

    appologise for silly query

    Regards,

    Sankar

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    Former Member
    Feb 24, 2010 at 09:06 AM

    Hi Shyam,

    Ask you firend to refer google and check in SDN, you have n number of blogs.

    Regards

    Deepanshu

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