Solution Manager Service desk

[Former Member]

Hello Gurus,

One of my colleague is configuring service desk in solman, can anyone send some docs related to service desk config.

Regards,

Sankar

[Former Member · Accepted solution]

Sankar,

Follow bolg /people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i and you would hve configured standard service desk in solman.

Regards,

Shyam.

[Former Member]

Hi Shyam,

Ask you firend to refer google and check in SDN, you have n number of blogs.

Regards

Deepanshu

[Former Member]

Hi,

I am new to solman, please confirm going thru these thread my colleague will be able to configure service desk.

so that i can inform him to follow the document.

appologise for silly query

Regards,

Sankar

[Former Member]

Hi Sankar,

Chk the below links.

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=01100035870000012247...

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

Weblogs related to SolMan

https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager

Regards,

Shyam.