User unable to access Leave Request in Portal

[Former Member]

Hello guys,

A user can't access the leave request via Enterprise Portal 7.0 - the view works perfectly with the other users thus the issue seems to be isolated to this particular user. IE version being used is IE 6.0 - so that shouldn't be the cause of the problem. Also, the roles have been cross-checked and synchronized with the other users who are able to access the Leave Request function. Yet, it appears the roles are correctly assigned

Could it be possible that this is a problem with the user's data? Which component should I also look into?

Thank you in advance!

Regards,

Jan

[soumyajitroy · Accepted solution]

Dear Jan,

Please check the folder permisions of the user in the portal.

Hope this helps

Regards

Roy

[Former Member · Accepted solution]

Hello Roy,

What particular folder do I need to check? The ESS PCD folder?

Thank you in advance.

Regards,

Jan

[Former Member · Accepted solution]

Hello Jan,

Did you had the change to check the link I mentioned above? I had the same problem and the cause was that the user removed the iview from the page using the personalization link.

[Former Member]

this should be the problem with IE browser. Just check once with the admin team as some of the settings are disabled.

[Former Member]

As for the IE patch problem, we're conducting an http-trace to check with this. But I see this as very unlikely, since the user also tried accessing it via a different workstation but the problem persists.

The 'resolution' for similar cases was to recreate a user account - even just a direct copy of the same user works. This could be an SAP application bug perhaps? The target is for a long term fix to the problem.

Thanks!

Regards,

Jan

[Former Member]

Hi Jan,

check this out.

[/message/8673509#8673509 [original link is broken]]

Regards,

Birgit

[siddharthrajora]

what error does get get, yes most likely it is roles and customisation of the rule group in PTARQ and webmo feature

[Former Member]

The problem is - it just goes blank. There's no error trace on the portal - and still gathering the java trace for this one. I will check PTARQ and webmo in a while.

[Former Member]

hi,

compare the IE patches, with the user for which it is working and for the user for which it is not working (if both users are accessing from different systems)

thanks

ram