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How to create a New ' Support Team ' in Solution manager Service desk

Former Member
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Hi ,

How we can create new entries for ' Support Team ' in solution manager Service desk . Please provide me your great suggestions , thanks

Regards

Vivek

Accepted Solutions (0)

Answers (6)

Answers (6)

former_member768454
Participant
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Hello everyone,

I hope someone can help me. I created some new queues (oragnizazzioni) with the TX PPOMA_CRM and up to here everything is ok. when I go to open a TT and assign it to the new queues, he does not see them, he only sees those already existing. can someone help me?

Thanks

former_member768454
Participant
0 Kudos

Hello everyone,

I hope someone can help me. I created some new queues (oragnizazzioni) with the TX PPOMA_CRM and up to here everything is ok. when I go to open a TT and assign it to the new queues, he does not see them, he only sees those already existing. can someone help me?

Thanks

Former Member
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Hello Vivek,

I am assuming that you have created BP for users. In this case right click on position assign Owner(Business partner).

user under that BP is automatically recognized.

If you not created BP then you have to activate the integration between business partners and employees by setting the switch HRALX/PBPON to 'ON'

read the document available at spro>sap solman imp guide>CRM>Master data>Business Partner-->Integration bP-org mgmt->setup integration with org mgmt.

also read the blog in my previous post.

Hope this helps.

Regards,

Shyam.

Former Member
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Hi Vivek,

You have to activate the HR Integration. You can set up integration when you set the entry HRALX/HRAC in table T77S0 to "X".

Regards

Andreas

Former Member
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Hi Andreas ,

Thanks for your great advise ! Now I'm able to see the BP number assign to it . Mean time I've created the position under the organization unit as well , but not able to add users to newly ceated support team . Please help me to assign message processors to the Support team , thanks .

Best regards

Vivek

Former Member
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Hi Vivek,

look at this blog

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination this gives clear picture of support team.

as said in my earlier post, use ppoma_crm to create support team.

Hope this helps

Regards,

Shyam

Former Member
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Hi Shyam,

Thanks , the link is very useful . I could able to create a root organizational Unit but there is no BP number Assigned to it !!

Regards

Vivek

Former Member
0 Kudos

Hi Vivek,

If my understanding is correct, you are using standard org structure (trxn: PPOMA_CRM).

You can create your own org structure and your own teams. use trxn : PPOCA_CRM to create root for org structure adn then you can use PPOMA_CRM for maintaining it.

Creating support team, you just need to click on org root--> create organizational unit tehn you can continue to assign owner and user to that team.

Hope this will help you.

Regards,

Shyam

Former Member
0 Kudos

Hi Shyam,

Thanks for your reply .

I havn't performed anything with Tcode PPOMA_CRM yet , currently what I'm able to do is Creating the support message from sattelite system and Assign the message to Message processor in solution manager . But now I would like to ceate a support teams for different areas where multiple message processor include in it .

Best regards

Vivek