/SMFND/CX_INB_TRANS_MANAGER: Error parse transaction request input data - Work Manager 6.4 - Agentry

[JanarthananE]

Hello Experts,

Recently we have enabled ITQM in our Work Manager 6.4.

• When performing a transmit from the Work Manager 6.4 application, the following error is displayed:
  /SMFND/CX_INB_TRANS_MANAGER: Error parse transaction request input data.
• Issue doesn’t occur if inbound transaction management feature is disabled.
• We have found SAP Note 2425963 - and followed 7.15 section of Work manager guide and configured required settings in configuration panel, still we are facing the issue.

Kindly help us here to resolve the issue.

Please find below screenshot for the same.

Thanks in advance,

Jana

[mark_pe]

Jana,

Hello from the error it states that the main function is pointing to /SMFND (SAP Mobile Foundation) for class Inbound Transaction Manager. The error is claiming that there is something wrong with parsing the input data.

So this tells us that the backend method that is processing it, is having an issue on the input from the backend to take in that value.

So it may be claiming that the input to the programs is invalid. So this may be a question on how the enabling of the inbound transaction was done to allow that type of transaction to be processed. Suggestion: Re-study the processing of the transaction that you are trying to capture the error for. Study the inputs for it from the backend and see if those inputs actually gets processed.

Another idea is to study this transaction: /SMFND/IBQ_TRANS_PURGE_PROG - This program from what I understand will purge some of the values in the backend so you can clean it. By studying this transaction or program, you may check what tables are getting influenced and see by your different inputs to the error mechanism if those values or parameters are supported in the needed backend tables (Reverse engineering).

This is what I can tell for now.

Regards,

Mark