Help - Customer being blocked where there is available limit

[supjkt]

hi there,

need help. we have some customers blocked by SAP. limit still available, there is no overdue payment/invoice.

we created approval template, whenever SO created and that customer get block by credit limit, it will require approval. we called "SO Overlimit".

And that's the issue, we found SO(s) need approval, but the limit is fine (no overlimit both commitment and credit limit, no overdue invoice)

need help:

1. why this occur

2. how to fix/prevent for the future.

thank you.

[supjkt]

hi there,

any help please?

[kothandaraman_nagarajan]

Hi,

Check this thread for explanation on limits,

https://archive.sap.com/discussions/thread/3349780

Regards,

Nagarajan

[supjkt]

hi,

sorry late response.

after I deep checked, we found this only occur for consolidation customers. I mean, child(s) of their group company.

our partner told us, that logical of SAP is credit limit apply to Outstanding SO + delivered SO (DO) + unpaid invoice.

is it true? based on our understanding, SO is only affect to Commitment limit, which is we can't create SO while outstanding SO + unpaid DO + unpaid Invoice. am I correct?

[kothandaraman_nagarajan]

Hi,

Please check any un-deposited check for the customer under banking.

Regards,

Nagarajan