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Dec 10, 2018 at 07:14 AM

Help - Customer being blocked where there is available limit


hi there,

need help. we have some customers blocked by SAP. limit still available, there is no overdue payment/invoice.

we created approval template, whenever SO created and that customer get block by credit limit, it will require approval. we called "SO Overlimit".

And that's the issue, we found SO(s) need approval, but the limit is fine (no overlimit both commitment and credit limit, no overdue invoice)

need help:

1. why this occur

2. how to fix/prevent for the future.

thank you.