https URL does not allow catalog items to return to shopping cart

[Former Member]

We are in the process of switching to https. When we update the URL in the web services area of the IMG, we can access the catalogs but when we try to submit the items back to the shopping cart, we receive a J2EE error.

[masa_139]

What is the error message?

[Former Member]

It is essentially a blank screen stating the requested resource does not exist. 404 NOT FOUND message.

[masa_139]

Hi,

We need more information for troubleshooting.

1. Did it work before changing http to https ?

2. What is SRM version and Support package level?

3. What is Catalog version and patch level?

4. What is the exact URL that browser says 404 not found ?

Regards,

Masa

[Former Member]

Masa,

Please find the answer for your questions and let us know your thoughts.

1.Did it work before changing http to https ?

Yes, its worked fine before our changes.

Still the Http link is working without any issues in Production portal.

2. What is SRM version and Support package level?

SRM Version: 5.0 and Support back level : 238.

3. What is Catalog version and patch level?

Version :5.5 SP6

(5.5.62.63)

4. What is the exact URL that browser says 'The requested resource does not exist' ?

https://mms.sap.mgroupnet.com:50001/webdynpro/resources/sap.com/tc_mdmsrmcat~uisearch/Components/com.sap.mdm.srmcat.uisearch.master.Master/null

[masa_139]

Hi,

Please go to SMICM transaction in SRM Server. Goto -> Services. Please check you see the protocol https and port 50001 ?

Regards,

Masa

[Former Member]

Hi Masa

Per your below message we have verified the T-code SMICM and found the below details.

Column Contents

No. 2

Log HTTPS

Service Name/Port 8800

Host Name mes.sap.mgroupnet.com

Keep Alive 30

Proc.Timeout 300

Actv. Flag on

External Bind Flag on

The initial URL for the SRM Portal is https://mes.sap.mgroupnet.com:8800/sap/bc/gui/sap/its/bbpstart/!?sap-client=100&sap-language=EN, this 8800 has been maintained in the SMICM. But 50001 is not there in SMICM.

Please check and suggest.

Thanks a lot for your assistance.

[masa_139]

Hi,

Please check the table entry of TWPURLSVR in SM31?

Regards,

Masa

[Former Member]

Hi Masa

Thanks for the update.

We verified the table TWPURLSVR in t-code SM31 and got the details that are maintained as below.

Web server : MOCWGPRD.SAP.MGROUPNET.COM:8085

Web protocol : HTTP

GUI start server : MOCWGPRD.SAP.MGROUPNET.COM:8085

GUI start protocol : HTTP

Please suggest me what needs to be changed.

if possible , please let me know your contact number,

[masa_139]

Hi,

I have no idea. All host name and port are different. MOCWGPRD, MES, 8085, 8800.

I guess MMS is AS Java server. Maybe the issue is in AS Java side. How about compare the J2EE log with both http and https case? Please double check if you get same error when you use http.

Regards,

Masa