on 12-07-2018 1:43 PM
Hello Deborah,
You can maintain 'Work Progress' within Ticket Item level (Service and Repair facet).Initally work progress will be 'Open' .Once the technicial start working on it - it changes to 'Started'. And when you click 'Finish Work', the work progress changes to 'Finish'.
Hope this answer your reported query .
Best Regards,
Ankush Pashine.
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