Dear All,
I am planning to take the certification:
SAP CERTIFIED APPLICATION ASSOCIATE - CRM FUNDAMENTALS WITH SAP CRM 7.0
I am a bit confused about the study material. I have CR100 and the middleware CR500 but SAP website says that there are topics such as Marketing, Sales, Service and Analytics and CRM Channel Management, CRM Field Applications, CRM Interaction Center from material SAPCRM.
I am not sure what is the material SAPCRM.
I am also not sure how much of Sales, Marketing, Service and Analytics to study because these are all different files other than CR100.
Initilly I was under the impression that since I am only taking the fundamentals test, all I needed was CR100 but now I am really confused and I will really be grateful if some or many can offer me guidence here.
I have also been searching for some sample questions to understand what type of questions SAP asks but I came accross same 10 odd questions on many places.
I some one has done this certification for CRM fundamentals and can guide me, I will be deeply thankful as this will help me save my job.
Harsh