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Former Member
Feb 17, 2010 at 01:05 AM

Attachment problem

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Hi,

We are on SRM 5.0 and we are using OpenText as our Document Repository for attachments.

When a shopper adds an attachment to shopping cart, if the OpenText repository is down for some reason (maintenance), the shopper does NOT get any error that attachment failed.

The bigger problem is since the OpenText is down, SRM is not able to push the attachment and failing.

This is resulting in shopper essentially loosing the attachment with no data in BBP_PDATT-LOIO_ID field.

Here are my questions.

1. If the attachment fails to go to the document server, does SRM store them locally to reprocess?

2. If the attachment fails to go to the document server, why is SRM not doing a hard stop and stop shopper from placing cart?

I appreciate any input on this problem.

Thanks,

SG