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Unable to download i18n file from SAP translation hub

former_member200679
Participant
0 Kudos

Hello everyone,

I am unable to download i18n files generated on SAP translation hub. I imported i18n English file and 3 languages were added as target. After reviewing translation, i clicked on "Download Translations" button, but it did not download any file.

I have shared snapshot of error details of Google Chrome console. Please see and let me know how this can be fixed.

Thanks,

Saurabh.

Accepted Solutions (1)

Accepted Solutions (1)

beapasch
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Saurabh,

Can you please create a support ticket for your issue? I can't see a reason why the download shouldn't work as expected. Please provide in the support ticket the source file for faster problem solving.

To track and manage issues following the standard SAP approach, please create a customer incident, as described in Getting Support. The component to use in the Provide Incident Details part of the process is SAP Translation Hub (LOD-TH).

Kind regards,
Beatrice Pasch
Product Management SAP Translation Hub
email address: translationhub@sap.com

former_member200679
Participant

Hi Beatrice,

I created a support ticket for this issue.

Thank you.

Regards,

Saurabh Singh.

Answers (1)

Answers (1)

former_member200679
Participant
0 Kudos

Hi,

There was a html tag in i18n properties file due to which download option was not working. This information was revealed by SAP after raising a ticket because there was no way of seeing error logs on "Translation Project Details".

beapasch
Product and Topic Expert
Product and Topic Expert

Hi Saurabh,

You are right we have to improve the error handling, I will discuss this with our development team.
Kind regards,

Beatrice Pasch
Product Management SAP Translation Hub
email address: translationhub@sap.com