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Dec 05, 2018 at 07:07 PM

Service Category based on Ticket Type_1811 release?

105 Views Last edit Jan 08, 2019 at 11:16 PM 2 rev

Dear Experts,

A new functionality " service category based on ticket type" is introduced as per the 1811 release preview deck(slide no 56) . I tried to add those sections using adapt, but couldn't. Also I didn't find any scoping questions for this functionality.

Please let me know, how to activate the" Service category based on ticket type" functionality.