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Former Member
Feb 12, 2010 at 03:23 PM

Database connection dailog opens with missing fields


Greetings all,

I have one user who has a couple reports that do not display all the fields in the database connection dialog box when she attempts to refresh the data in a report.

Normally this dialog box opens with the Datasource, UserID (of the last person who saved data with the report) and Database prefilled, so only the Password needs to be completed or the UserID changed.

For her (and this is only happening on a couple reports), only the Datasource text box is visible. The datasource is correctly filled in but in order to see the other fields, she needs to click the next button and then click back. Then all three fields - UserID, Password and Database need to be entered.

This only started in the past couple months and so far is only occuring with 2 reports, both new. Other new reports are acting normally.

We are using Crystal Reports XI with the latest service packs. Our reports are in a shared folder on the network. So far I have not been able to duplicate this behavior on anyone else' machine.

Any idea's on what might be causing this or how to correct it?