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Feb 11, 2010 at 09:25 AM

remote login to customer system (SM59)


Hi All!

The situation is as follows: We use our Solman with Service Desk, Change management and System monitoring for our customers.

RFC destinations to the customer's systems are created in SM59 (e.g. SM_xxxx_LOGIN). Now, I would like to know what the preferences are for using the remote login button. The connection test is working fine; destination is maintained and the "login screen" option is activated. However, when I press the "remote login" button nothing happens.

Note: we do not want to maintain the logon data in the destination, instead we prefer showing the login screen where the user can enter the login data (after call back with the customer).

So, any ideas?