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remote login to customer system (SM59)

Hi All!

The situation is as follows: We use our Solman with Service Desk, Change management and System monitoring for our customers.

RFC destinations to the customer's systems are created in SM59 (e.g. SM_xxxx_LOGIN). Now, I would like to know what the preferences are for using the remote login button. The connection test is working fine; destination is maintained and the "login screen" option is activated. However, when I press the "remote login" button nothing happens.

Note: we do not want to maintain the logon data in the destination, instead we prefer showing the login screen where the user can enter the login data (after call back with the customer).

So, any ideas?

regards,

Richard

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  • Posted on Feb 11, 2010 at 06:54 PM

    > RFC destinations to the customer's systems are created in SM59 (e.g. SM_xxxx_LOGIN). Now, I would like to know what the preferences are for using the remote login button. The connection test is working fine; destination is maintained and the "login screen" option is activated. However, when I press the "remote login" button nothing happens.

    The reason for that is the fact, that the user type SM_* is a communication user only, it's not meant to be used for an interactive logon.

    > Note: we do not want to maintain the logon data in the destination, instead we prefer showing the login screen where the user can enter the login data (after call back with the customer).

    Don't use SM59 to access remote systems, use an entry in the SAPLogon 😊

    Markus

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  • Posted on Feb 12, 2010 at 12:30 PM

    Hi Richard,

    I would expect, that the LOGIN RFC Destination without a predefined User/Password should prompt for User/Password.

    Note: It will not show the real logon screen of the system.

    Alternatively, you can

    - use the remote connection via SAP Support Backbone, which is available for VARs (which requires an open connection)

    [SAP Note 1124718 - ISV/VAR: Connection to end customer as of SolMan 4.0 SP15|http://www.service.sap.com/sap/support/notes/1124718] or

    - create entry in your SAP Logon

    Best regards,

    Ruediger

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