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Business Card Scan does not display - C4C

Hi team,

We are using the C4C Extended App in iphone, and we can not find where the "Scan" option is.

It was a previously working functionality.



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1 Answer

  • Best Answer
    Jan 05, 2018 at 05:26 PM


    You should be able to find the “Scan” option in Leads, on top of the screen, in the same place that you can find the options “New” and “Refresh”.

    In case the button “Scan” in not available for you please check if the question/business option "Lead Creation using an Existing Account" is marked in Business Configuration.

    When this question is selected in Business Configuration, the "Scan" button/option is not displayed in leads.

    If the question is selected, just uncheck this question in Business Configuration and restart the application in your mobile device and the "Scan" button/option should appears again.

    For more information about Business Card Scanner in Cloud for Customer, please see the link below:

    I hope this information be helpful for you.

    Best Regards,

    Khayan Padilha

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