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author's profile photo Former Member
Former Member

Pricing Issues in Returns

Hi Gurus,

We have some problems with Pricing in CRM 7.0 Service. Pricing Totals and Pricing Details are not shown on header level for CRM Return. On item level, details appear Inactive. Nevertheless, prices are transferred to ERP correctly where Return can be invoiced.

In some cases, we find that, after having entered manually prices in amount field, when searching for a Return and checking it, we can see Amount = 0, but Net value = amount manually entered.

There are no Price details, but in Price Totals Assignment block all fields = CONDItem not bound. We cannot give an example, since it happens u201Crandomlyu201D.

Any idea will be appreciated.



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  • author's profile photo Former Member
    Former Member
    Posted on Feb 10, 2010 at 04:41 PM


    Ensure that you have made the following settings in Returns Item Category Customizing:

    - Pricing Relevant checkbox is marked. (which should be marked given that prices are visible at item level)

    - Pricing Totals: Sum the item totals to header level. (do not remember the exact field name.)

    Let me know if you dont find them, will check the system and give you the exact path and the fields' names & values.



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