We are using Service desk in SolMan, and creating messages in the Help menu in the SAP application. When opening the web service desk to see the messages (or even create a new messages), the field u201CSubjectu201D is there on the screen. It has values like u201CI1 MLDDGM 1 ME01 Problem Messageu201D, u201CI1 MLDDGM 1 ME02 Service Requestu201D, etc. Does anybody know where these values come from, and is it possible to change them anywhere?
The fields u201CPriorityu201D and u201CCategoryu201D in the same screen I have found in the IMG and have been able to change them there, but not the u201CSubjectu201D field.