on 02-08-2010 9:09 PM
Hi,
What are the levels of support project?
Hi
In Support project, generally there are 3 levels of support
L1, L2 & L3.
L1 - support is basically provided by key user (super user) at client location. It is related to basic issues.
L2 - Any process related issue which is not resolved by key user.
L3 - change request or any enhancement is required in the existing process.
Generally consulting companies provide L2, & L3 support.
thank you
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