cancel
Showing results for 
Search instead for 
Did you mean: 

Levels of support

Former Member
0 Kudos

Hi,

What are the levels of support project?

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi

In Support project, generally there are 3 levels of support

L1, L2 & L3.

L1 - support is basically provided by key user (super user) at client location. It is related to basic issues.

L2 - Any process related issue which is not resolved by key user.

L3 - change request or any enhancement is required in the existing process.

Generally consulting companies provide L2, & L3 support.

thank you

Former Member
0 Kudos

Thanks,

it really helped...

Answers (2)

Answers (2)

former_member187989
Active Contributor
0 Kudos

This message was moderated.

Former Member
0 Kudos

This message was moderated.