Orgchart export to image: special characters issue

[Former Member]

Hello,

Using Orgchart Accelerated 2.01.

We have an issue when exporting to image. The issue happens when org unit name or attributes contains some special characters like é or ë (common in French). In the jpg export, these characters are being replaced by some square characters. In the preview and in the application, everything is displaying just fine.

This doesn't happen for ppt export (pdf export still not functionning)

Thanks,

Laurent

[lukemarson · Accepted solution]

HI Laurent,

This is quite unusual. As far as I am aware the OrgChart Accelerated solution only supports English at present. However, you should raise an OSS message via Service Marketplace as I would expect it to export these characters okay.

Many thanks,

Luke

[Former Member]

Thanks Luke, we will send an OSS message!

Issues are for some object names like org unit names or person names, nothing related to the language of the application.