I am very new to NW admin side and currently my client is facing an issue while accessing portal via browser.
Problem: Some times suddently when users try to access production portal it takes a lot of time to open up and in most cases it doesn' t get opened up at all. To check what' s wrong with the portal i access sapmmc and inside their i find under current status -> ... -> services -> http provider -> total requests in red with a description as avg request - response time last reported value above threshold limit. It will be the same case under open alerts too.
My server configuration is:
SAP-JEE = 7.0SP14
OS = Windows 2003 (X86) 5.2
Server Version = 1.4.2_17-bo6
Kernel Version = 7.00 patch level 109886.44
Server = 32 bit
RAM = 16.00GB
Processor = Intel(R) Xeon(R) CPU E5450 @3.00GHZ (8CPUs)
Heap Size: 1024 MB
Approximate number of users = 400 - 500.
Currently to solve the issue, we give a reboot to server. But with the progress in time the frequency is getting increased drastically (approx once in 2- 3 days).
Any pointers on how to solve this issue will be greatly appreciated.
Thanks In Advance,