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Feb 05, 2010 at 08:27 AM

Can not access portal via http when http provider inside sapmmc goes red


Hi Experts,

I am very new to NW admin side and currently my client is facing an issue while accessing portal via browser.

Problem: Some times suddently when users try to access production portal it takes a lot of time to open up and in most cases it doesn' t get opened up at all. To check what' s wrong with the portal i access sapmmc and inside their i find under current status -> ... -> services -> http provider -> total requests in red with a description as avg request - response time last reported value above threshold limit. It will be the same case under open alerts too.

My server configuration is:

SAP-JEE = 7.0SP14

OS = Windows 2003 (X86) 5.2

Server Version = 1.4.2_17-bo6

Kernel Version = 7.00 patch level 109886.44

Server = 32 bit

RAM = 16.00GB

Processor = Intel(R) Xeon(R) CPU E5450 @3.00GHZ (8CPUs)

Heap Size: 1024 MB

Approximate number of users = 400 - 500.

Currently to solve the issue, we give a reboot to server. But with the progress in time the frequency is getting increased drastically (approx once in 2- 3 days).

Any pointers on how to solve this issue will be greatly appreciated.

Thanks In Advance,