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Explanation of involved parties in activities in C4C

Hello,

I am looking for an official SAP explanation of the C4C party roles:

Organizer, Employee Responsible, Owner and Processor.

Those parties are used (some of them are SAP standard) in activities (appointment, task).

Can anybody help?

Thank you and BR,

Roman

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2 Answers

  • Best Answer
    Nov 25, 2016 at 09:21 AM

    Hi Roman

    Download the User guide from the below link and search the guide with then topic "Recommended Combinations of Party Roles and Business Partners"

    You will get the party role with its respective description

    http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-1.pdf

    Regards

    Logan

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  • Sep 21 at 08:29 AM

    Hello, am i correct in saying we can not use activities when using C4C for Employee Support. For example, activites cannot be aligned to Service Org Teams or likewise we cannot reference the "Employee" as an Involved Party on a activity i.e. Appointment, Task etc.

    Is this the case?

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