How to create credit memos without returning goods back to the warehouse in SAP ByDesign?

[former_member580353]

Dear Expert,

When creating customer return notification, the system requires us to input the delivery quantities (to come back to the warehouse). However, I would like to create a credit memo that doesn't require the inbound return delivery (the goods stay in customer's site). Is there any way to achieve it?

Appreciate for your help.

Best,

Michelle

[former_member595114 · Accepted solution]

Hi Michelle,

You can create Manual credit memo from the customer invoicing workcenter, if manual credit memo option is scoped in your system.

Regards,

Sai Varun.