Display of Item Level Fields in Complaint Search Result

[Former Member]

Hi,

We have enhanced the complaint search result screen to display columns such as item category or code group. These values come from the item level, so the result list displays blanks under these columns. Is it possible to populate these fields? Something like, displaying multiple rows for the same complaint, with different values for item level fields in each row?

For example, there is a complaint with 3 items. The user searches for complaints based on some header field, and this complaint is in the result list. Is it possible to display 3 different rows for the same complaint, with the value for Item Category being different for the 3 rows?

[suchita_phulkar · Accepted solution]

Hi,

Yes, this is possible but it a custom development.

We had similar requirement where we needed to search all searvice orders and complaints belonging to an item category.

We created a Z-search component for this and implemented the logic .

If the complaint search component has item category as a search parameter ( i am not sure) then it will be simple...but it is doesnt have it, then u can include it programatically or using AET ( if you are on 7.0) .

The result population will be programatic as you will have to search complaints matching to your item category.

There are large no of item categories per transaction type, so dynamic search takes too much time and times out on web ui..You must supply atleas one valid item category as the basis for your search.

Thanks & regards,

Suchita