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Former Member
Feb 01, 2010 at 07:31 AM

Display of Item Level Fields in Complaint Search Result



We have enhanced the complaint search result screen to display columns such as item category or code group. These values come from the item level, so the result list displays blanks under these columns. Is it possible to populate these fields? Something like, displaying multiple rows for the same complaint, with different values for item level fields in each row?

For example, there is a complaint with 3 items. The user searches for complaints based on some header field, and this complaint is in the result list. Is it possible to display 3 different rows for the same complaint, with the value for Item Category being different for the 3 rows?