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Former Member
Jan 31, 2010 at 07:37 AM

CMC Login Failure

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Dear Experts, I have this developer who uses a id created for this group eTest to login to CMC. He normally login to this CMC website from his workstation: [http://server/businessobjects/enterprise115/admin/en/admin.cwr |http://boeq/businessobjects/enterprise115/admin/en/admin.cwr] and logs in succesfully. Noe recently, he started to have this problem that he is unable ot login and get this error message:

"Active Directory Authentication could not log you on. Please make sure your logon information is correct. If your account is in any domain other than "DOMAIN" you must enter your user name as DomainName\UserName."

Now after few hours, he can login. Next day, the same problem. When I tried my workstation to login using my username/password, I was able to login successfully. When I tried eTest, I got the above error message. If I logon to the server itself and then tried loggin on to CMC, then I was able to login successfully. When I tried with eTest again from the workstation, then it failed. Now after few hours, it was able to login.

This is happening almost everyday.

Event Viewer: No logs for this issue

Loggin Folder (C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Logging):

Timestamp ProcessID ThreadID Message

[Sun Jan 24 11:06:31 2010] 3888 4592 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

[Wed Jan 27 07:13:29 2010] 3888 4660 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

[Fri Jan 29 08:10:09 2010] 3888 4560 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

[Fri Jan 29 08:16:11 2010] 3888 4672 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

[Fri Jan 29 10:30:55 2010] 3888 4584 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

[Fri Jan 29 10:30:56 2010] 3888 4688 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

[Sat Jan 30 04:37:02 2010] 3888 4716 assert failure: (.\sessionmgr.cpp:164). (beforeAuthen != serverAuthen && afterAuthen == serverAuthen : no message).

What can I do to fix this?