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What is the team size in a support project and out of them how many are for SD.How many tickets a support consultant get in a month.

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4 Answers

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    Former Member
    Jan 30, 2010 at 07:44 AM

    Hi,

    Team size for support depends on the COMPLEXITY of the project.

    In general there will be 4 SD consultants for any support .

    The Number of tickets per Month again depends on the process and flow, In the Intitial Stage of support he may get more number of tickets .

    regards,

    santosh

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  • Jan 30, 2010 at 09:50 AM

    Moved from sales forum

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    Former Member
    Feb 01, 2010 at 07:26 AM

    Based on the information we have been given by you so far (in your other posts, and inability to close them) I would suggest planning for the worst while still hoping for the best.

    The maximum number of tickets is: (No. of concurrent user sessions x availability % in SLA x average no. of dialog steps per user accessing SD module)/2.

    Cheers,

    Julius

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  • Feb 07, 2010 at 05:12 AM

    thank you everybody

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