Crystal Reports XI R2 SP6 can be not installed?

[Former Member]

I download SP6 via https://websmp230.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/bobj_download/main.htm.

But Crystal Reports XI R2 SP6 can be not installed.

It prompt message:

Crystal Reports Service Pack 6 is for Crystal Reports XI R2 only, and can not be installed on top of other Business Object XI R2 products.

I check my Crystal Report developer, and its version is Crystal Reports XI Release 2 sp3.

Who do anyone know?

Thanks.

[former_member11696]

There must be a version of BOE XI R2 installed or some components. To update CR with BOE installed the update for BOE has the CR updater also. Log into the Gated Download for BOE and you can get it. You must have a valid Support contract to do so. Only other option is to fully un-install all CR and BOE products and install a full build.

[former_member142702]

Hi

do you have any other BO products (eg. Import Wizard or Universe Designer) installed on your client?

Regards,

Stratos

[Former Member]

Hi,

No.

[former_member142702]

Hi

I would recommend to open a case by SAP support (http://service.sap.com/support) about this.

Regards,

Stratos