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Venkat Taneeru

Can we create Task, every time Attachment is added to Ticket

Nov 27, 2018 at 08:46 PM | 99 Views | Last edit Dec 26, 2018 at 05:04 PM 5 rev.

Hello,

Can anyone help me with below questions.

1) Can we create a task with file name, every time attachment is added to ticket

OR

2) Is there a way we can run report on Tickets with attachments (Just file name or Title)

OR

3) Can we create a Extension field to copy the Attachments Tile or File name to run report with Ticket details.

We have a request from business to run report on Ticket details with attachment Name or Title.

Thanks in advance for your sugestions.

Thanks

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  • Quynh Doan Manh
    Nov 30, 2018 at 04:56 AM

    im sorry but 'Task', 'Attachment', 'Ticket'...is too common, if you dont specific what module, what program or something more detail no one will know what you are talking about...

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1 Answer

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    Venkat Taneeru
    Nov 30, 2018 at 07:59 PM

    Hello Quynh,

    Thanks for the reply, sorry i am new to SAP.

    We are using SAP Cloud for Customer(C4C) for Service. Agents create tickets and attach documents under Attachments. I am able to get all the fields from Ticket expect the File Name or Title from of attachment. I want to know if there is anyway we can get this into report.

    Thanks

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