Skip to Content
author's profile photo Venkat Taneeru
Venkat Taneeru

Can we create Task, every time Attachment is added to Ticket

Posted on Nov 27, 2018 at 08:46 PM 158 Views Last edit Dec 26, 2018 at 05:04 PM 5 rev.

Hello,

Can anyone help me with below questions.

1) Can we create a task with file name, every time attachment is added to ticket

OR

2) Is there a way we can run report on Tickets with attachments (Just file name or Title)

OR

3) Can we create a Extension field to copy the Attachments Tile or File name to run report with Ticket details.

We have a request from business to run report on Ticket details with attachment Name or Title.

Thanks in advance for your sugestions.

Thanks

SAP Cloud Applications Studio C4C Service Service Ticket Intelligence SAP Analytics Cloud for planning SAP Analytics Cloud C4C Extensibility C4C Analytics SAP BusinessObjects Design Studio ABAP Development SAP CRM on-demand solution
Add comment
10|10000 characters needed characters exceeded

1 Answer

  • author's profile photo Venkat Taneeru
    Venkat Taneeru
    Posted on Nov 30, 2018 at 07:59 PM

    Hello Quynh,

    Thanks for the reply, sorry i am new to SAP.

    We are using SAP Cloud for Customer(C4C) for Service. Agents create tickets and attach documents under Attachments. I am able to get all the fields from Ticket expect the File Name or Title from of attachment. I want to know if there is anyway we can get this into report.

    Thanks

    Add comment
    10|10000 characters needed characters exceeded