Routing enabled not showing the Rule id

[former_member349600]

Hi All,

I am planning to enable escalation notification for Firefighter logs for that I have to enable the routing so that a notification could go the manager if the request is not been approved.

I have done the set up but when I am trying to enable the routing it is not showing me the Rule id when searching for . Though i can see the rule id are available.

Please suggest if some one has faced the issue before.

[former_member349600]

Hi Alessandro,

Thanks for the inputs. I have generated and saved the workflow quiet a few time but it is not working and still not showing anything and I am pretty much sure unless I select the routing enabled with the rule id it will not work.

Rule id GRAC_MSMP_SPM_REALTIME_AGENT

Please suggest

[alessandr0]

Hi Pradeep,

you have to make sure it has the correct type (routing rule). In some cases, saving the MSMP settings and re-trying helps as the popup help doesn't always show the latest additions.

Cheers,

Alessandro