Sales return & subsequent sale

[Former Member]

Dear SD experts,

In a situation where a return sale happens due to "defective material" I suppose we can make the returns order, pgr, and re deliver based on the same 'forward' order, without going through the making of a credit note and creation of a new sales order then moving forward.

Is it possible ?

Please do enlighten me more on the same or at least give some pointers on which I can explore and learn.

Thanks in advance.

Regards,

Tariq

[Former Member · Accepted solution]

Hi Tariq,

Yes it is possible....

The process cycle that you have mentioned comes under the Complaints Processing.

You can learn the complete cycle with the help of this below link.

[SAP HELP - Complaints Processing|http://help.sap.com/erp2005_ehp_04/helpdata/EN/dd/55fe5c545a11d1a7020000e829fd11/frameset.htm]

Should you need any assistance during the process please let us know... We will help you.

Regards