on 11-27-2018 10:11 AM
Hello Everyone,
When a new incident is created, we need a set of guided questions to appear by default in ITSM - SAP SOLMAN 7.2 SPS 07. There is a section called as "insert text template" but the reporter will have to explicitly insert this template.
Anyone aware of how a text template can appear by default in new incidents being opened in ITSM.
Regards,
Shabnam
Hello Shabnam,
Did you solve this problem? Can you share with us?
Thanks in advance!
Ronald
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