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Nov 26, 2018 at 02:49 PM

SRM Approval Offline - Inbound email does not process

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Hi all,

i'm working on SRM 7.02. We want to implement Approval offline process. This process work fine in our development system. Now i wan to implement it into the Quality system, so i did the same configuration... The email is sent correctly, when the user responds i can see the email in SOIN transaction but the process does not work as if the email was not processed.

But the strangest thing is that when i execute the email again in SOIN transaction, it works correctly.

In SO50 transaction the exit name is /SAPSRM/CL_OFFLINEAPP_INBOUND, Document class is '*', Recipient address is correct.

WF-BATCH user have the following role (in addition to the Profile SAP_ALL & SAP_NEW) :

- /SAPSRM/EMPLOYEE

- /SAPSRM/OP_PURCHASER

I hope you will have some ideas :)

Best regards.