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Nov 26, 2018 at 11:41 AM

Completion date popping up when a ticket is not completed


Dear all,

I'm experiencing something strange in C4C.

Sometimes when we set the status of a ticket on 'Awaiting information' the completion date pop-ups in the ticket list even if the ticket hasn't been completed- This happens mostly when we have a ticket out of SLA and on a specific status (awaiting information)-

Can anyone help me with this?