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Former Member

Service Desk Determination. In the support message Sold to party &

Dear Friends,

Sold to Party , IBASE & Component are not fetching the support message created from Satellite system BI.

I have configured the Service Desk for satellite system ECC 6.0. Now I have configured it to BI, but Sold to party & IBASE & Component are not fetching in the support desk message.

Following things done for adding satellite system BI to Solman.

1) IBase creation for BI is done.

2) SMSY configiration also done for BI

3) BP no created in Solman, mapped identification also.

What else i need to check.

Can anybody tell me which roles I need to assign the BI end users for raising the message. Is this issue related to roles

Regards

PK

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jan 26, 2010 at 01:33 PM

    Hi

    For Ibase go to dswp - edit - click Initial Data Transfer for ibase

    For sold to party go to IB52 choose Installed base 1 locate system Choose system with correct client then click GOTO and choose partner specify Sold To Party bp and save

    For Bp go to trans BP find bp go to Identification tab make sure the bp has system details of the bi system

    Santosh

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    • Former Member Former Member

      Solution is found in snote 449330

      Solution
      
      Maintain the contents of table BCOS_CUST via Transaction SM30 
      and delete the record with the key TST_CUS (in field APPLI).
      After this record has been deleted, the correct installation number 
      will be then located in the corresponding field for the messages generated i
      n this system and thus there should not be any problems when sending to SAP with the correct S-User.

  • author's profile photo Former Member
    Former Member
    Posted on Oct 13, 2010 at 11:52 AM

    Hi,

    I deleted the entry TST_CUS under Appl column in BCOS_CUST table.

    Same As said Sergey Rybakov.

    Regards

    PK

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 13, 2010 at 07:26 PM

    Hi,

    There are several predefined roles for Support Desk, containing specific authorizations.

    Rolle

    SAP_SUPPDESK_ADMIN Administrator role for Support Desk. Comprises

    authorizations to configure Support Desk

    SAP_SUPPDESK_PROCESS Role for processing Support notifications. Comprises all the

    authorizations for notification processing and using the Solution Database

    SAP_SUPPDESK_DISPLAY General display role, no authorization to create or change

    notifications

    SAP_SUPPDESK_CREATE Role to create Support notifications. This role must be

    assigned to both users who will create notifications in the

    SAP Solution Manager and to users who will create

    notifications from the satellite systems in the SAP Solution

    Manager.

    Regards,

    Deepanshu

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