CCMS Alert autoreaction mail not trigger

[Former Member]

Hi All,

The ccms auto reaction mail not triggered and status show ACTION_REQUIRED but it was triggered some time back and received the alert mail but now it's not triggering. any one please advice how to shortout the issue.

Tks,

Raju

[former_member289039 · Accepted solution]

HI,

Can you able to see the mail alerts in SOST,if so then please check your mail send jobs and mail server connection in SCOT

Regards,

Jai

[Former Member · Accepted solution]

Hi,

No mail alerts in sost.

[former_member289039 · Accepted solution]

HI ,

Check the CCMS agent services at the OS level,Try restarting the services once

Are the alerts appearing in RZ20?

regards,

Jai

[Former Member · Accepted solution]

Hi,

Alerts are appearing in RZ20 and also problem is the alerts are not triggering sost for start automation method.

[Former Member]

The issue has been resolved when applying latest ccms agent patch

[Former Member]

the issue has been fixed