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Nov 25, 2018 at 11:01 PM

Mentoring Module Feedback - Email Notifications


Hi SAP team,

Have been advised by our HR systems team to make a suggestion on the Mentoring module with SAP SuccessFactors HR platform.

We have received feedback that the standardised non-editable e-mail notifications around declines is too harsh with the following subject and message line. Particularly for individuals, seeking a mentor can be a confronting experience already given the possibility of rejection.

Subject: You have been declined

Dear <Name>,
Your request to be matched with <Name> as a mentor in
Optus Wide Mentoring Platform has been declined automatically because they are no longer available. To request a new mentor, please go to your Optus Wide Mentoring Platform.
Optus Wide Mentoring Platform Team

Understand the only emails which can be modified currently are the inviting mentors and mentees to the program for supervised and unsupervised programs. As we are running an Open Enrolment program, understand none of those can be edited.

Can we ask if this on the future product roadmap?