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ERMS config set up

Hi All,

I have a requirement regarding the automatic creation of business partner activity in CRM Interaction Centre web client. I came to know that for this we can approach with ERMS (Email Response Management System). But i don't have the detailed information about the configuration of ERMS and the steps required to achieve my requirement. Hope can some body help me out regarding this.

Regards,

Lakshmana.P

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  • Posted on Jan 21, 2010 at 04:47 PM

    Hello Lakshmana.P,

    Yes, this can be done with ERMS using the Rule Modeler. From the IC Manager role you can access the Rule Modeler from the menu option Process Modeling -> Create Rule Policies. You can follow the standard online documentation for working with the Rule Modeler and ERMS. There is a default out of the box action that you can choose to Create Interaction Record. Please see the documentation for details: [here|http://help.sap.com/saphelp_crm50/helpdata/en/3c/997f33773e4d178a5262010f6515ed/content.htm].

    Best regards,

    John

    Edited by: John Burton on Jan 22, 2010 7:17 AM

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