Question of the day: Best Portal integration strategy for CRM 7.0?

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I would appreciate it if anyone can give me their feedback with the knowledge and background with the Portaland CRM WebUI integration based on the following options:

These are the available options for portal integration:

Option A: Initial Login to CRM WebUI, launch other functionalities from WebUI

All users login through SAP CRM WebUI. Based on user portal roles, available applications are presented using WebUI transaction launcher to open up as new browser windows or within the content area of CRM WebUI

Option B: Initial Login to Portal, CRM and other applications launched from Portal

CRM WebUI is setup as a full screen BSP iView. All users login once through SAP NW Portal. Based on user portal roles, available applications are presented. CRM, BI BOBJ, KM are launched in a separate browser windows. For SAP applications, there is SSO available.

Option C: Initial Login to Portal, CRM and other applications integrated into Portal

All users login once through SAP NW Portal. CRM WebUI is integrated into the Portal content area, and navigation between CRM screens are handled through Portal links.

Business considerations:

1. Single-Sign-On (SSO): The proposed solution should provide an integrated sign on page that allows access to other CRM applications without the user logging in again.

2. Frontend navigation: All CRM applications used by business should be accessible from a single location. This should cater for future applications as well eg: AFLS. Ideally there should be a minimum number of windows that a user has to juggle.

3. Contextual usability: The related applications should be linked to CRM and launched where it is used to support business operations. If possible, the applications should launch with the particular CRM transaction/record to minimize time required to locate relevant information eg: integrated reporting

4. Standardized look and feel: The portal should not change the functionalities of standard CRM and should integrate well in terms of the look and feel of the product and NOL branding

Based on the following business considerations, would Option B a better solution in terms of integration with other CRM applications, integration with other SAP applications (BOBJ, KM), flexibility in integrating with other options, SSO, maintainability and scalabilit.

Thanks a lot,

Cecilia

Edited by: John Burton on Jan 20, 2010 1:38 PM