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Former Member

SD CRM integration

Hi Gurus,

Can anybody please explain me the settings that are required to integrate CRM system and ERP system from the SD perspective?

Thanks

Anusha

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2 Answers

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    Former Member
    Jan 20, 2010 at 03:41 AM

    Hi,

    please go through below link

    http://help.sap.com/saphelp_crm70/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm

    And look for topic Data Exchange and Mobile Technologies

    Also in SAP ERP

    IMG >>> Integration with other SAP Component >>> CRM

    Kapil

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    Former Member
    Jan 20, 2010 at 03:41 AM

    SD and CRM Integration takes place at following instances:

    Customer Master Record - This can be replicated from CRM system to ECC or / and Vice Versa. This will depend upon requirement and configuration.

    Sales Order: Sales Order created in CRM is replicated in ECC system.

    These are main integration points.

    Regards,

    Rajesh Banka

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    • Former Member

      Thank you so much for the reply Rajesh. I was about to post the same question. But coming to SD-CRM integration are these the only two areas where integration is needed?

      What about products and availability check? Also are these integration settings done in CRM middleware?

      Thanks

      Jack