Difference between service order SM01, SM02, and SM03

[pratik_mahendra]

Can someone tell what is the need to have different Service Order types SM01, SM02 and SM03 or in a nut shell what is the difference between these order types. Kindly explain with example.

Thank you.

[Former Member]

Hi,

In cs there below three service order types,this diffrenet orders are used in diffrant CS scenario's,for each of service order, u can configure diffrent features such as

SM01 - Is basically used when your service order does not carry revenue, say itis used in AMC orders

SM02 - Is basically used when your service order having revenue

SM03 - this order type basically used in REFURBISHMENT or in Return and repairs scenario.

In addition to the business reasons for configuring several order types, there are also technical controls which depend on the order type and may require the creation of different order types.

The following technical controls depend on the order type:

Number ranges

Settlement proposal or account assignment rule

Default values for controlkey

Permitted maintenanceactivity types and default values

Permitted order types for each maintenance planning plant

Increment when assigning the operation numbers

Costing parameters

Residence period of the order after completion (residence time)

Default values for the confirmation process

Presetting for the referenceobject screen

Budget profile

Kapil

Edited by: Kapildev Farakte on Jan 19, 2010 2:39 PM