Hi,
The answer is: Crystal reports file stores the Printer information, and when the file is opened locally stored the printer in the report is validated against the available printers, and when this is not found, that you got the message. See some tips here:
https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=462043868
Regards,
János
After you open the report click on File, Page Setup, and select the printer you have.
Do not use No Printer but check on Dissociate so it removes the exact printer from the report and it will look for the "family" of printer options you have selected.
If it's a label printer and using a custom paper size make sure you create the same name on each printer instlaled on site, CR will look for the custom paper size first and paper size ENUM second. The paper size ENUM can be any number which caused problems in ealier versions of CR.
You can see this when printing the report, the UI should have Saved Printer Name and Saved Paper Name.
Don
HP Printers, Zebra printers, etc. those are "family" printers, same types different brands.
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